1. Three O Return Policy.
Yes, you can return an item within 7 days of receiving it, whether purchased from the Three O online store (www.threeoscrubs.com) or any of our physical stores, if you're not completely satisfied. If returning via post, the tracking number or item must reach our team within the 7-day window. Please note that any late submissions of items or tracking numbers will not be accepted.
YOU MAY RETURN FOR EXCHANGE:
- All item(s) must be returned to us undamaged, unsoiled, unwashed, unaltered, and unworn.
- All item(s) must be returned in the original selling condition and include the original product packaging, price tags, and labels.
- Items that are damaged, marked or found to have manufacturing error is acceptable for return and exchange. New item in good condition or other item with same purchased value will be returned to the customer.
- Maximum ONE return & exchange process for ONE Order ID/Receipt.
YOU MAY NOT RETURN FOR EXCHANGE:
- Wrong washing, storing, or ironing methods that may cause product damage will not be entertained.
- Embroidered item(s).
- Sale items and purchases made with discount coupon are not returnable, exchangeable, & refundable.
- Damaged, soiled, washed, altered, and worn item(s) are not returnable by any chance.
- Due to lighting effects, monitor’s brightness, contrast setting, etc., there could be some slight differences in the color tone of the pictures and the actual item.
- Please note that any order purchased from Personal Shopper or preloved item is not under Three O's responsibility.
RETURN FOR EXCHANGE PROCESS :
ONLINE STORE (www.threeoscrubs.com)
Return & Exchange Method (Online):
STEP 1: Review Checklist
STEP 2: Whatsapp and request for return exchange process
STEP 3: Give details required and wait for approval
STEP 4: Packing & Return
- 7 days from arrival of package.
- Item is in original condition with price tag and label
- Item not damaged, washed, or stained
- Item has not been altered
- Item(s) purchased online can be exchanged both online and at our shop at Seksyen 9, Shah Alam.
Our working hours are on Monday to Thursday from 9 am to 5 pm, Friday 9 am to 1 pm except on public holidays.
Whatsapp sent outside of these hours will be responded to on the next working day. Emails sent after 1 PM on Friday will also be replied to on the next working day. Rest assured, all inquiries will be addressed.
For orders with missing, defective, or incorrect items, please whatsapp us and include your order ID.
BOUTIQUE
If the return tag is still attached and item is in an unwashed, unaltered, and unworn condition, returns will be accepted for product exchange, refund, or credit points only.
- 7 days from arrival of package.
- Item is in original condition with price tag and label
- Item not damaged, washed or stained
- Item has not been altered
- Item(s) and proof of purchase must be presented at the cashier counter.
- Item(s) return or exchange must be at any nearby outlets.
2. Three O delivery charge.
ONLINE: (www.threeoscrubs.com)
- Please note that courier charges for your return package will NOT be covered by Three O
- Please obtain a delivery receipt from courier company of your choice or record your tracking number to trace your return package if it reaches our warehouse.
- Three O will not be liable for any loss or damage of your return package and/or product(s) handled by courier company of your choice.
BOUTIQUE:
Shipping costs are borne by the customer and we are not liable until it reaches our boutique.
3. Cancellation by Customer: Non-Faulty Product
ONLINE: (www.threeoscrubs.com)
- If you wish to cancel your order please contact our CRM Team.
- No cancellation fees shall be applicable.
- Once order has been placed, it can't be cancelled. It will be immediately processed by our third party warehouse hence, changes are not possible.
- Once the order has been made dispatched, it may not be cancelled and the item must be returned to the company according to the guidelines provided by CRM Team.
BOUTIQUE:
- If you wish to cancel your order please contact our Boutique staff.
- No cancellation fees shall be applicable.
- Once the order has been made dispatched it may not be cancelled and the item must be returned to the company according to the guidelines provided by our boutique staff.
4. Defective / Faulty Items
We sincerely apologize for the inconvenience and assure you that we will take care of everything. Please allow us to make it up to you in any way we can! Kindly drop us a whatsapp with the following details:
- Order ID (#XXXXXX)
- The matter of the issue (defective/faulty)
- Pictures or videos, whichever applicable
- Opt for Full Refund / Exchange with same value item(s). Please provide your banking details to ease the refund process.
5. Refund
Customer will be entitled for a full refund in the event of:
- The customer received a parcel with missing item(s), faulty item(s).
- Item(s) ordered is out of stock.
- Item(s) requested to be exchanged is Out of Stock.
Please note that the refund process will take a maximum of 14 working days.
7. Product Guarantee
We hear you and always prioritize our customers. All regular-priced items now come with a unique product guarantee.
Product(s) are promised to be delivered on time from the processing date (maximum 15 working days). However, this guarantee does not apply during peak seasons and major sale campaigns.
CONTACT THREE O TEAM
Whatsapp: +60 179242904
Working hours:
Monday to Thursday: 9am to 5pm
Friday: 9am to 1pm